Refund policy

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and arrange a replacement or refund as appropriate.

Items that have been used or damaged through misuse are not eligible under these return guidelines. Contact us before sending an item back so we can provide the appropriate instructions.

For a return request, use our contact form.

These guidelines do not limit rights that apply under consumer law.